Q&A

Our campervans can be driven with a regular driver's license that is limited to automatic transmission.However, for safety reasons, we do not allow drivers who have held their license for less than three years or those who do not drive regularly (paper drivers).

In accordance with the terms and conditions, the following cancellation fees will apply starting 14 days prior to your travel date.Up to 15 days before the date of travel: None14 to 8 days prior to the date of travel: 30% of the basic fare7 to 4 days prior to the date of travel: 50% of the basic fare3 days to 1 day prior to the travel date: 80% of the basic fareCancellation on the day of departure or no-show: 100% of the basic fare. *No cancellation fee will be charged if you change only the departure date without changing the number of nights of accommodation.

Only those who present and register their driver's license upon departure are permitted to drive. Please note that if an unregistered driver causes an accident, insurance and compensation will not apply (the customer will be responsible for all costs). If there is a possibility of someone taking turns driving, please present the driver's licenses of all participants.

Only Cresson is allowed to ride along.Both while the vehicle is stopped and in motion, pets must always be kept in a cage inside the vehicle, and letting them roam freely inside the vehicle is prohibited.There is an additional charge for pets.

Generally, we can store one of your own vehicles free of charge for each rental vehicle.In that case, please understand that we will also need to hold onto your car keys.(Please let us know if you require parking for multiple vehicles. We may direct you to a paid parking lot.)Please note that we will not compensate for any damages incurred during the storage period.