How to use the service

Once you have finalized your plans, please first check the “Reservation Calendar” on the homepage or elsewhere to see if a vehicle is available on your desired dates. After confirming availability, please fill out the online reservation form with the required information (desired vehicle type, date and time, options, customer information, etc.) and submit it. *Please note that submitting the form constitutes a “tentative reservation.” For phone reservations, please contact us during business hours.

After we review your application, we will contact you via email or phone to confirm the details required for the rental and review your reservation.

Please note that we may be unable to process your rental if the required information is incomplete or depending on our current reservation status.

At our store, your reservation will be officially confirmed once we have received and confirmed your "advance payment (reservation deposit)."

• Payment amount: 50% or more of the total rental fee (full payment in advance is also possible)

• Payment Deadline: After your provisional reservation is confirmed, please make your payment by the specified date (generally within one week) from the date we send you the notification.

• Payment method: Bank transfer

*Please note that if payment is not confirmed by the due date, your provisional reservation will be automatically canceled, and other customers' reservations may be given priority. *The remaining balance (total amount minus the deposit) will be paid at the store upon check-in on the day of rental. *If you wish to change or cancel your reservation, please contact us by phone. Cashless payment methods such as credit cards and PayPay are available at the store.

Please come to the store you booked at (Hokuto City Head Office or Kofu Sales Office) at your reserved time. If you are coming by car, we will store one of your personal vehicles on the store premises free of charge for the duration of your rental. If you are using trains or express buses, we offer free pick-up and drop-off service from the nearest station (Kobuchizawa Station, Kofu Station, etc.) or bus stop, provided you make a reservation in advance. Upon arrival, our staff will safely guide you to the store.

At the reception desk, all drivers will be required to present their driver's licenses (originals). We will then provide a clear explanation of the important details of the insurance coverage system, procedures in the event of an accident or trouble, and the rental agreement. If you agree to the contents, you will sign the rental agreement and pay the remaining balance (total amount minus the down payment).

To ensure that even first-time campervan drivers can depart with confidence, we provide a thorough lecture using the actual vehicle before departure. We will demonstrate driving tips such as judging the vehicle's width and precautions when backing up, as well as how to operate the FF heater (winter heating), air conditioning, refrigerator, and microwave, how to check the auxiliary battery, and how to convert the seats into a bed, all while allowing you to touch and feel the equipment. If you have any concerns at all, please feel free to ask our staff on the spot.

The procedures and vehicle explanation will take approximately one hour. Please allow some extra time when you arrive.

Finally, you will be asked to inspect the exterior of your car for any scratches or dents with our staff (please be present during the inspection). If there are no problems, the process will be complete. Once you've loaded your favorite belongings, you're ready to embark on your free-spirited trip to Yamanashi and the Yatsugatake Mountains! Drive safely and have a great trip!

All vehicles are provided with a full tank of gasoline. When returning the vehicle, please be sure to fill it with regular gasoline at the nearest gas station (within a few kilometers) to our store and bring the receipt with you. Our staff will check the receipt upon return. *In the unlikely event that it is not possible to return the vehicle with a full tank, a charge will be applied according to the store's regulations based on the mileage driven (which will be higher than usual).

To avoid keeping the next customer waiting, please be sure to return the rental vehicle at your scheduled time. In the unlikely event that you anticipate being late due to traffic congestion or unforeseen problems, please contact the store by phone as soon as possible. *Please note that if you exceed the time limit without contacting us or extend the rental period without permission, a strict overtime fee will be charged.

Upon arrival at the store, our staff will conduct a final check for any scratches on the exterior and any damage to the interior equipment or rental items (options). Please check every corner, as it is easy to forget items such as smartphones, chargers, and souvenirs in the gaps between the beds or in the shelves. Also, as a general rule, we ask that you take all trash and personal belongings with you when you leave (dispose of) the vehicle. We appreciate your cooperation in keeping the vehicle clean so that the next customer can use it comfortably. If there are no problems, all procedures will be completed.